No care or treatment will be given without your informed consent. In the interest of your health, it is important for you to understand all the information offered to you. Please ask questions if you are unsure of anything. We want all our patients, their family members and carers to have a good experience when they use our hospitals and services.
We are keen to hear from you if you feel that we have not met our high standards. Please speak to a clinic supervisor, or our Patient Advice and Liaison Service , if you are unhappy as this is the fastest way to resolve any issues. T: or E: WXpals. Download a copy of our patient charter [pdf] KB. Press office Fast facts TeamBartsHealth blogs. Engaging with us on social media. Whipps Cross Hospital. What to expect when you visit Whipps Cross Hospital Our hospitals are adapting so we can continue to care for patients safely during the coronavirus pandemic.
Visiting and Covid family contact centre. To ensure the safety of our patients, visitors, communities and staff, we are currently welcoming small numbers of visitors into our hospitals. As cases continue to rise in the community, we are maintaining all of the safety measures that we have had in place over the course of the pandemic after lockdown restrictions ease across England on 19 July Patients are welcome to have one visitor at a time into clinical areas if they: Are at the end of their life Are a child Lack capacity Are having a baby Are an inpatient on one of our wards see below Please note that some wards may have further restrictions to protect the safety of patients and staff.
Visiting a patient on our wards Most adult inpatients can have one named visitor for one hour between 2pm-8pm, provided it is signed off as safe by the treating team. Dedicated family contact centre We know it can be challenging to work out who to ask about your loved one's condition and treatment, and it is also difficult for ward staff to answer the phones to family members when they are caring for their patients.
To help you keep in touch with how your family member is: Phone us: , Monday to Friday, 9am to 5pm Email us. Visit us at Whipps Cross Hospital. By bus Buses W12, W15, W19 and stop within the hospital grounds, you can alight at the main entrance stop. By tube The closest underground stations are Leytonstone on the central line and Walthamstow Central on the Victoria line. Freedom passes Older persons Freedom Pass- The Freedom Pass for older people allows free travel across London and free local bus journeys nationally.
By car or taxi Parking on the hospital site is limited; we encourage patients and visitors not to travel by car wherever this is possible. Car park one should be used for the main entrance, chest clinic and MRI. Car park two should be used for main entrance, eye treatment centre and plane tree centre.
Car park three is located just off Hospital Road, but is located behind the maternity unit. The best route to this car park is via the James Lane entrance. This car park should be used for maternity, antenatal, and outpatients. This car park is in high demand, and space availability is limited. They can be found in the following locations: Opposite the maternity main entrance - three drop-off bays for women in labour or partners collecting mothers and babies.
Emergency and urgent care centre drop off - there are four bays located opposite the entrance. These have a time limit of 10 minutes maximum to drop off patients. Drivers must then return to their vehicles and park in a visitors car park the nearest is car park one.
Blue badge holders There are blue badge parking bays in all car parking areas for disabled drivers. Refunds of hospital transport costs You may be able to claim a refund for the cost of your transport to hospital through the Healthcare Travel Costs Scheme HTCS if you: are not eligible for patient transport services PTS cannot afford the cost of travelling to hospital cannot get a friend or relative to take you Refer to Healthcare Travel Costs Scheme HTCS for more information on who is eligible, what the conditions are and how you can access the scheme.
By bike We encourage visitors, staff and patients living nearby to cycle to the hospital if possible. Our facilities. Donated books are always welcomed. As a private patient, all your refreshment and food needs will be met in your room, however you and your family or other visitors are very welcome to use our other restaurants and cafes. The hospital restaurant provides a range of food, snacks and hot and cold drinks to visitors. It is open daily from 7am-7pm and is located between junctions 4 and 5 off the main corridor, in the red zone.
Find out about disabled access to the restaurant. Our post box can be found along the main hospital corridor near Trust Management Offices at Junction 3. Chaplains of many faiths are available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. The chaplains have links with many faith communities and will always try to get an appropriate representative when asked to do so.
The service is confidential and respectful. This service exists to transport patients and visitors with poor mobility to and between different hospital departments. The buggy service operates from the hospital's main entrance and is available from Monday to Friday from 8. Please speak to the volunteers situated at the main entrance.
You can travel to hospital in a number of ways including on foot, by car, by bike or by public transport. Plan your journey using the travel information below or the Transport for London journey planner on the right of this page.
Buses W19, W15, W12, stop within the hospital grounds, you can alight at the main entrance stop. Buses , 56, and also all stop near the hospital grounds at the Whipps Cross roundabout. Because parking on the hospital site is limited, we encourage patients and visitors not to travel by car wherever this is possible. There are approximately parking spaces for patients and visitors on the site - located in four visitor car parks. Car parks one and two are located just off Hospital Road.
The best route to these car parks is via the main entrance on Whipps Cross Road. Car park one should be used for the main entrance, chest clinic and MRI. Car Park two should be used for main entrance, eye treatment centre and plane tree centre. Car park three is located just off Hospital Road, but is located behind the maternity unit. The best route to this car park is via the James Lane entrance.
This car park should be used for maternity, antenatal, and outpatients. Press office Fast facts TeamBartsHealth blogs. Engaging with us on social media. Whipps Cross - our history. West Ham Union Workhouse In West Ham Union Workhouse opened an annexe known as Forest House Annexe to care for sick and elderly inhabitants of the workhouse, while they raised funds to construct a new infirmary, which opened as the West Ham Union Infirmary in
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